FAQ & Site Info

We are dedicated to keeping your details private and our eCrater store is protected with a valid SSL certificate. Any sensitive data entered into the site is encrypted by SSL, meaning that no third parties (hackers, etc) can view the data. Any information we collect, in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that's all.

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website. Return requests must be made within 14 days of receiving your order.